I haven't received my order yet. Can you give me an update?
Please check out our shipping info page for shipping times. If it takes longer than stated for your order to arrive, please send us an email at firstname.lastname@example.org
I never received an order confirmation email. Can you help me out?
Sure! First, please check your spam folder. If you don't see one, it's probably because you entered your email in incorrectly when you made your purchase. If your problem still isn't solved, please send us an email at email@example.com
I ordered 2 items but I just received one. Where is the other one?
We have multiple warehouses overseas. So, if you ordered 2 or more items, they may not arrive at the same time because they are usually shipped from different warehouses separately, to decrease the shipping times.
Can I cancel my order?
Sorry! When an order is placed on our site it goes directly to our warehouses to be processed. We can't currently do cancellations because by the time we reach our supplier they've usually already put your order into production. We're working on developing a better cancellation system in the coming months.
I never received my order. Help!
Oh no! We'll sort this out for you, please send us an email at firstname.lastname@example.org
My order arrived broken.
We check each order carefully before sending it out but occasionally an order will get damaged during the shipment process. If this is the case, please send us an email at email@example.com.
Is it safe to process payments through you?
We use PayPal, the leading international payment provider, to process all purchases. There is no point where we ourselves have access to customer's personal data ourselves or where that data might potentially be compromised. All data is processed with encryption via PayPal.
I'm having a technical issue on your site or can't place an order because of an error. Help!
Please try on a different browser (e.g. Chrome, Firefox, Safari) or retry in a few hours.
Do you ship internationally?
We ship worldwide.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How do I track my package?
You can check on the status of your order at any time by going to this link "Track Your Order". You can also reach out to our customer support desk at:
How long does it take for an order to arrive?
Due to an increased demand, please allow 1-7 days to process your order. Once shipped, your order will arrive within 2-3 weeks for United States, Canada, Australia, United Kingdom, other countries can take up to 4 weeks, depending on how fast customs clearances takes place and due to having multiple warehouses overseas. You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.
I made an order during Black Friday. My package has not moved for 8 days! Where is my order?
We are sorry for any inconvenience caused. During the BLACK FRIDAY period, we receive a very large number of orders. This is why additional time is needed for the processing and preparation of these orders.
In such a situation, we of course make every effort to ship your package as quickly as possible. Please note that your order may be delayed by 1-2 weeks.
Thank you for your cooperation and patience.
IF ANY OF YOUR QUESTION STILL ISN'T ANSWERED, PLEASE SEND US AN EMAIL AT firstname.lastname@example.org